"As we were leaving, I asked my sons to wash their hands in the bathroom. While waiting near the restrooms, I noticed that the kitchen door was slightly open, which allowed me to see what was happening inside. To my disgust, I spotted a live cockroach on the floor, struggling on its back. But that wasn’t the worst part; the smell coming from the kitchen was unbearable, reminiscent of rotting food and old feet. I felt nauseous all the way to my car, realizing that I had just dined in this establishment.
Having worked in the service industry for 16 years, I believe the general manager should be embarrassed, and the district manager and franchise owner need to be made aware of these issues. The only positive note I can mention is that a female manager who has been there for a while is very kind. Unfortunately, that’s where the compliments end."
