"I really don't want to give this place a negative review, and I truly hope it's just a temporary issue that gets resolved. This R&R location has always been known for great service and tasty food. However, they've recently changed their burger and sandwich buns, and unfortunately, they're not good at all. I can't help but wonder if they sourced them from Macey’s. They're dry and fall apart while you eat. The previous buns had substance and, dare I say, a bit of moisture to them. They used to serve a hearty burger bun for their hamburgers, and we would even request that bun for our pulled pork sandwiches. Now, all the buns are the same—definitely below average, with an unpleasant, styrofoam-like texture. Please, get better buns! They're so subpar that they take away from the flavor of the meat. And all three of us experienced the bun disintegration.
**Update:** I’ve upgraded my rating by one star for improved food and better buns. However, I must question the need for the AC to be on in January. The air conditioning was so strong that our napkins were fluttering in the breeze, and we couldn't finish our meals quickly enough before they cooled down. Perhaps it’s time to consider installing separate AC zones: one for the kitchen and another for the dining area."
