"I have been going here for breakfast occasionally for years. I usually am waited on by the owner, a very nice young lady who asks the usual today? as she remembers my typical order. Today I entered thru the back door of the restaurant. There were 5 or 6 tables open and no one waiting to be seated so I sat at one of the booths. I waited about 4 minutes as the wait staff were gathered around the register talking. A young lady eventually came to my table and proceeded to explain to me that they were seating all customers this morning. I mentioned I had entered at the back entrance and she told me that there was a sign on the back door to that effect. I told her I didn 't see it, so I asked her if I should move. She said no. She then went on to tell me I think we 've had this same conversation before. I told her no, we 've never had this conversation before, and her attitude immediately went to rude, asking me what do you want? in a clearly irritated tone. Trust me, she developed a very obvious instant attitude. I ordered and ate, at least the food was good, can 't say the same about her service. The reason I am writing this is because she made an extra effort during our initial conversation to make sure she had the last word , so to speak, in an effort to make sure the customer (me) knew they had made a mistake . That is a terrible customer service practice, as my cash for breakfast pays her daily wage and her attitude is a fair reason for a customer to not return. Hopefully the $1 tip on a $14.76 breakfast catches her attention. I guarantee, if it were the owner waiting on me, the owner never would have even mentioned it. I 'll likely let the owner know what happened since good customer service is key in the food service industry."
