"If you're having a party, think long and hard before ordering a full cake. I've bought cakes a few times and encountered issues, but didn't bother to complain. ADVICE: Always open your box and verify what you're getting. This time, the cake clearly had rotten strawberries. The writing on the cake was so terrible that they had the nerve to quietly put it in the box and hand it over to me. My guests couldn't eat the cake—imagine a birthday party without a cake. I called to give this business an opportunity to correct the situation. I offered to bring the cake back and asked for a refund or a replacement cake. Instead, I was accused of lying and told I should have come back the very next day (the day of my party). It all trickles down to leadership. If they allow their team to treat customers like this, it's probably because they themselves treat both customers and staff this way. Management should read Unreasonable Hospitality. Go to Publix do not waste $45 on a birthday cake. If you are Brazilian go somewhere else they are not the only ones that sell Brazilian cakes."
