Escarole Caesar
Prato

Prato

124 North Park Avenue, Winter Park, 32789, United States Of America, 32789-3877

Soup • Pizza • Italian • Pizzeria


"My reservation the other night was for 6:30. Two of my friends had arrived and were sat shortly after 6:30. When I arrived about 10mins later my friends said no one had greeted them yet. So we chatted and looked over the menu. We had so much time to catch up, decided on drinks and what we were going to eat. Still no server to greet us. When our server finally arrived with two bottles of water to greet us she was nice but quiet spoken. I told her we were only waiting on two more as two friends had to cancel last minute. She removed the extra settings and we had to tell her we were ready to order drinks as she didn’t ask if we had questions, would like beverages besides water or if we cared for any shared plates. Throughout our evening our server wasn’t to be seen more often than not. We would stack our dishes at the edge of the table as she wasn’t stopping by for table maintenance or to see if we needed more water or cocktails. My friends ordered two salads, which never arrived. When she did come to clear dishes she never returned with clean utensils so when other employees were bringing our meals we asked them for utensils. She came to check on us after our entrées were delivered and we asked about the salads. We had brought a cake as we were celebrating my birthday but unfortunately no coffee service or dessert beverages were suggested/she didn’t ask if we would like anything else and she ran away so quickly after dropping plates that we just asked for boxes and the checks the next time we saw her. For the price, the quality of service provided was definitely lacking. So unfortunately I don’t think I will be running back anytime soon even though the food was amazing, as were the cocktails! Having staff who is engaging attention to detail in an establishment of this sort is so important."