"Tom's customer service isn't very helpful or friendly. I've dined there before and often, but today was unusual. I had an insignificant request (to have my coffee served in a to-go cup) which had been honored without hesitation in the past. Today, for some reason, it seemed like a huge request and was met by several employees with frowns. Then I was given an inflated cost for this item. I requested to speak with a manager who was very sassy with her replies. All in all, it's not worth the trouble. Everything is just okay, and if you don't go on the right day, apparently you won't have a good meal. Skip it."
