"My daughter and I purchased 2 medium subs. I asked for the pickles to be placed seperate and not in the boxes with the sandwiches and for the bread not to be toasted. The girl was so busy flirting and having a personal conversation that she was about to toast the bread until I stopped her. Once, we drove 20 to 25 minutes toboir home we noticed she had placed the pickles inside the boxes directly on the sandwiches. My daughter eats pickles and it was okay foe her but for me the smell and taste makes me sick so I had to emove that part of my bread. Once, we started wating the sandwiches we noticed they weren 't made right the meat and toppibgs weren 't evey placed on the bread and each sandwich was dry. She had forgotten to add the mayo and mustard to my sandwich and my dqughter jerk sandwich had no sauce or seasoning. We immediately review. After, speaking with the manager and telling him this he apologized and said for the inconvenience he would have 2 combos chips and drinks waiting for us on credit at the Mayfield store. We decided to go there last week and the manager 's sister Patti had a really nasty attitude she said we would have to pay for the subs again but that manager saaid the chips and drinks would be free. Make it make sense We never asked for chips and drinks we complained about how horrible the experienxe and the sandwiches tasted and were made so why would we have to pay for the 2 subs again. Do you know she continued to argue with me in front of customers poor customer service. What she didn 't realize was that my daughter works for Ajuha sports medicine for the Cleveland Browns doctors and she was there to place a catering order for her departments New Years Eve party becUse she thought the manager was nice for apologizing and replacing the sandwiches. But, when all this happened we walked out went to Dibella 's to place the catering order and we told them what happened at firehouse and they gave both me and my daughter free lunch. So don 't waste your time with this place they have horrible customer service, they don 't care about the customer experience or fixing there mistakes. You have lots of sub places in the area."
