"It only takes one poorly trained employee to kill a great small business.As we have for three decades, we ordered pizza from Palace Pizza yesterday. When it was delivered, the pepperoni pizza was swimming in oil, the crust was almost uncooked. Not only could you not pick it up to eat, you couldn't even recut the slices! Excess oil was so bad it seeped through the stiff cardboard box in short order. The second pizza was a veggie pizza with no tomatoes for physical reasons. What arrived was with tomatoes. Both went into the trash.My wife called Palace back. The person on the phone didn't appear to know how to handle a complaint, she handed the phone to another employee who called his boss'. They wanted to first replace the pizzas (no stomach for more today then they wanted pictures of the pizzas. All we needed was a credit, we could have easily stopped payment on the card used but didn't.At this point my wife gave up dealing with these employees. That was over $40 in wasted monies which will never be spent at Palace Pizza again! I'm sorry this happened. Its like losing extended family. Talk about a bad taste in your mouth"
