"I'm not sure what happened to this restaurant's performance, but in the last 4 5 months, they went from five star service to no more than 2.My job was to call to verify that an order was correct after a long history of them missing the order's notes, missing items completely or unsatisfactory quality of food. I guess the 7th or more time was the charm. After what sounded like an excuse the last call (since I'm usually the only one with this unique order) and to help him out and resolve this matter, I did the reasonable thing and contacted him, in addition, to making sure the person picking up the food checks the order as well.However, the Hispanic guy at the counter actually cut me off when I contacted him by phone and made it difficult for me to verify this. He kept saying, I got it! I got it... over and over again and wouldn't allow me to finish my statement (as expected, btw). Not to mention that he also raised his voice to drown me out and then pretended that he couldn't hear me once I tried to communicate with him again.Fortunately, my order was correct this time. FINALLY!? But his customer service was very poorI will not be ordering here as often as I used to anymore. I actually may consider not ordering here anymore completely. No business should treat their customers like that. If [he] had got it then we wouldn't have to come to this issue 7x straight and that's just being conservative.?"
