"This is not the first time my husband and I have had a meal here , and we thought the third time was going to be the charm. We thought wrong. Get ready for the Good ,the Bad and the Ugly, not necessarily in that order. I ordered the Hillside Benny with focaccia on the side (I 'm gluten sensitive) and eggs poached medium well. The Bad-The eggs came back very runny , yolks and whites. I asked the server to have them cooked poached hard so there was no confusion. My meal came back with one egg great and the other very runny again. I set it aside and happily ate the cooked egg with pork belly and hollandaise. When the server finally came to check in our table I asked if I could get the undercooked egg cooked more please. I was polite, she was polite. She was young and may have been new to serving , I 'm assuming this by her lack of attentiveness to her two tables she was in charge of. The server brought back a small plate of pork belly with another undercooked egg and hollandaise. I apologized and asked if she could have the egg cooked more .. she left the whole set up on the table , which I did not eat . the Good-The chef brought the second single egg out on a plate by itself. It was cooked perfectly. She was friendly and professional. She explained that most bennys had eggs cooked runny and this was the common way to cook them. I said I understood as this is my go to breakfast dish. I also let her know I always ask for them cooked longer than usual and that I did order them this way. At that point I assumed that the chef didn 't get the message from the server. She apologized, shook my hand and went on her way with a smile, as did I. She returned with hollandaise and pork belly so I can make a complete Benny. The Ugly- I 'm not sure if it was the responsibility of the supervisor or the restaurant policy that dropped the ball on this but here 's my biggest gripe..I was not able to eat WITH my family, I got my food in shifts and not as a complete meal. I got a single egg as mentioned before but no meat to go under it and no hollandaise to go on it. This was not a good fix, in my opinion. A good restaurant would bring a complete meal out, or at least half, fully set up with meat , egg and hollandaise. Maybe even comp the meal. I lost my appetite and didn 't even finish eating. And to top it off the supervisor was uncaring and unmoved by my disappointment. Her attitude and demeanor was unprofessional. Bottom line- Good service can overcome bad food, but good food can never overcome bad service!"
