"I’ve been here a few times. The coffee is okay, especially when compared to the generally terrible Austin coffee scene. The customer service really, the professionalism is horrendous. Last time I was there was staff openly dramatizing details of their personal life, the kind of stuff you really shouldn’t be talking about openly and loudly in front of customers. Then, today, a staff member was shouting at people that they’re “parked in a fire lane” in what appears, to any objective eye, to be a parking spot without a sign indicating it is a fire line. If you look closely on the pavement there is a very faded “no parking” painted there, but it’s easy to see why customers would miss it. Yet the staff shouts at them as they walk in, in front of the whole place, that they’re parked in a fire lane as if the people that do it are intentionally trying to do so. Why not respectfully and discreetly mention it to them, like a normal human would and knowing the spot is poorly marked, when they get up to the register? Just seems like a place filled with bullying, entitled, angry staff. You better have amazing coffee to get away with that, and Bennu doesn’t."
