"However, during our latest visit, after we had placed our orders, Koji confronted us in a power-hungry manner and declared that we were no longer welcome at the restaurant. When I asked for an explanation, he continued to assert that our food wouldn't be served and reaffirmed that we were unwelcome. It was disheartening to see such behavior from an older gentleman who is usually present on Sundays.
I have spent tens of thousands of dollars at this restaurant over the past year and have never encountered such unprofessionalism in the dining industry. I expect a higher-level manager to reach out to me to address this situation, or I will be forced to take further action. I recommend avoiding any Katsuya location until there is a change in management at this Studio City site."
