"My experience can be summarized by a word disappointment. Here are 3 reasons to support the review. 1) I ordered the pad Thai with chicken, which was warm but mostly bland in taste and did not contain much chicken compared to the same dish in other local establishments. 2) the cost of Pad Thai was $16 (before fees/taxes), the more than other local restaurants fee (e.g. Siam Kitchen $12.35). 3) Employees who are not qualified and unfit for the customer service position or at least one of them. The young man who asked me for the food didn't carry anything to identify himself as an employee, and when he asked why I was charged for a bag when I got no bag, he tried to argue with me and implied that I was a liar that they didn't charge me for it. I went on to explain that I saw the charge for the bag when I ordered my food online in the breakdown of the bill (and still charged me the same amount), but he didn't let me finish, and with an annoyed, intelligent aleck attitude, he took the 8 cents out of the bill, gave me the entrance and went away. Your guys get a star that food is at a good temperature, and ready fast, but my recommendations for more success with your company is to try other competitors' lower prices, work on developing a delicious taste for your pad Thai, and train your employees in customer service basics and maybe they have a uniform to wear them to recognize them and also to give them a sense that it offers part of a local business that provides a service for community money."
