"This was the worst experience I've ever had at a restaurant! Maybe they do better later in the day, but don't come in the early morning if you want a good espresso. I hate to say it, but I have to leave a negative review because there was no manager for me to speak to. There was a sweet older woman working at the cafe station, but she had no clue how to make anything beyond basic coffee. The staff had no real knowledge or training on preparing espresso-based drinks. I paid almost $9 for a small iced mocha and croissant sandwich. The iced mocha was filled with powdery, granular chocolate syrup that completely overpowered the taste of the espresso. I asked for it to be remade four times and each time she insisted it was fine, suggesting I just drink it as is. I felt awful because she didn't know how to refund me. I ended up leaving without a proper drink after waiting for nearly half an hour. I arrived at 6:44 AM and didn't leave until 7:10 AM. My drink was still terrible. My suggestion is for them to put up a sign saying "no espresso drinks available until..." after a certain time when they have more help. This was a very disappointing experience and made me late for work. There are so many other espresso places nearby, but I decided to give this one a chance because it's close to my job. Never again! I paid almost $9 for a drink that was full of powdery chocolate syrup and poorly made espresso. I feel ripped off!"
