"Shivas Bar Grill has been for the past year my favorite authentic Indian restaurant in the Dallas metro. Everytime my family orders food from here, we are met with well spiced, deliciously flavored, consistently yummy food. Initially, I would give this restaurant a 5 star. That being said, this week we placed a delivery order for malai kofta and mattar paneer. I was eating the mattar paneer and bit down on something hard. After immediately spitting out the food, I saw that what I bit on was a RAZOR BLADE. I was beyond disgusted and disturbed by the potential health ramifications of eating a blade that I almost was tempted to post immediately about this on social media. But being such a big fan of the restaurant, I wanted to give them a chance to explain themselves before proceeding. Today, I drove to Shivas, brought proof of my dish with the razor in it. I asked to speak with the manager or the owner. The bartender said that he was the manager. I showed him my food, at which point he said that he would take this to his boss . He walked to the back, spoke with a gentleman sitting at a table in the back for about 5 minutes, came back and apologized (more out of obligation not sincerely) for the blade and offered to refund my money. He just said that stuff like this happens, although he had never heard of a razor being found in food he had heard of rubber bands occasionally from the produce. He refunded me $16 cash (the cost of the dish is $16.50 not including tax or the cost of delivery). He offered no insight as to how this even happened or how he would investigate to see what happened that night. The boss whom he spoke to never came over to apologize. It is very evident that customer service is not a priority to this establishment even when you are served and end up eating a razor blade in your food. I will refuse to ever order from here again and am very concerned about the health codes/standards of their kitchen after this happened."
