Gluten Free Crust Pizza
Round Table Pizza

Round Table Pizza

737 Portola Dr, 94127, San Francisco, United States

Pizza • Lunch • Italian • Pizzeria


"Terrible over the phone customer service. I attempted to place an order over the phone and the manager Kamal (I believe this is how his names is spelled) was unnecessarily rude. He began to cut me off when mid-sentence when I was stating my order orinquiring about the different flavor chicken to the point I had no choice but to bring his aggressive and inappropriate phoneetiquette to his attention in which he totally ignored, became even more snarky and condescending. Kamal went on reiterate hewas superior and I was inferior by his tone, saying the establishment was busy and trying to rush me off the phone. Just when Ithought the conversation couldn't get worse it did, when I attempted to pay via Visa and he said my card was declined which wasfalse. The phone conversation ended as I advised the manager that I will place my order in person and again his responseantics were rude. I arrived in person and of course paid for my food with the exact same card that was alledgely declined. Atthis point my order was unique and Kamal remembered the unpleasant phone conversation amongst the two us and over charged me formy order. After review of the receipt my spouse advised Kamal of the discrepancy and the issue was rectified -i was issued arefund- although the upcharge shouldn't of happened in the first place. All in all this is my local pizza joint and I give zerostars the manager should be fired because clearly he unlike his job and take his anguish out on customers. I belive he sensedthat I was of color over the phone and this acted towards him justifying the blatant discrimination. I really hope round tableHQ really read my review and a hold this manager accountable. P.S. Kamal was maskless while handling both money and food. Maybethe health department should conduct an audit to ensure safety of food handling is being followed according to protocol."