"When we arrived, we were the only table inside, while four others were outside. Let’s start with the positives: the place has a certain charm to it, the manager and bartender (an African American woman) was engaged and doing a great job, the Bloody Mary was fantastic, and the chicken avocado wrap was surprisingly good.
Now, let’s break down our experience. Our waitress, a young girl, was pleasant, but unfortunately, being nice doesn’t equate to being trained or knowledgeable. It was clear she was on the floor without proper understanding of the menu. She couldn’t provide information about many items because she admitted she hadn’t tried them, and there were instances where she seemed confused about our orders, like when we asked about the parfait. Ultimately, she just wasn’t prepared at all, which falls squarely on management.
Throughout the meal, basic service was noticeably lacking; we were left with empty glasses and plates on our table, and when we asked for drink and mimosa refills, we had to do so multiple times. It appeared her short-term memory was quite limited. I ordered the Cubano, only to be told they didn’t have the ingredients. How did she not know this? It seemed there was no pre-service meeting to brief her on the menu.
On a brighter note, there was an amazing guitarist there! We really enjoyed his performance. Out of curiosity, we asked his name during his break, and get this—no one in the entire place knew! No one even thought to find out the name of the guy who was entertaining everyone all day long! He could have been anyone, and yet nobody seemed to care enough to ask. This seemed to reflect the overall vibe of the place—everyone appeared a bit out of sorts and disengaged.
Then there was the little detail in our drink order. We ordered Tito’s on the rocks with a splash of soda. The first time it came in the correct short glass, but the second time it was served in a tall glass. That’s simply not the same thing! This pattern applied to every interaction we had.
So, no, I won’t be returning, but I do hope to find out the name of that guitarist—he was fantastic (and hopefully not a serial killer)!"
