Pizza • Italian • Sports • Sandwiches
"Didn’t even get to taste the food to rate it. We stopped in at 2:30 for food out while waiting for our room to be ready. The guy at the counter told us it was carryout only since dining room service didn’t start until 5:00. We saw someone eating in the dining room so we asked if we could eat in there. He said sure. Placed our order and asked for fountain sodas. He said sorry their machine wasn’t working but we could buy any of the drinks from the case (knowing we were planning to sit at their dining tables to eat). My husband said that’s fine I’ll just walk next door to get a fountain for us to share (5 of us). He instead came back with 2 free cups of ice from the green turtle and figured we just do what the guy suggested and buy a 2 liter from the case to share since it’s way cheaper than 5 fountain sodas at the green turtle. As he was walking back in, the guy who took our order said their machine was now working. Mind you it had been 5 min max. We said that’s ok we’d like to just buy a 2 liter and he the refused to sell it to us because their fountain was now working. After some back and forth we said whatever fine we’ll buy the 2 liter and just sit on the bench out front to eat our food. The printed menu price says $3.50. He rings it up and it was almost $5 for a 2 liter. We question the price difference from what was advertised and he says they’re old menus and he can’t adjust the price. So we exchanged some words of how terrible this was from the jump because of the bait and switch. I asked for a refund as our pizza was exiting the oven out of principle and he agreed. I said it’s crazy you’re willing to void a $60 order instead of just honor the $1.50 price difference on a soda. He told me they make so much money there they don’t care and the owner would say the same. Had it not been for the first argument about him telling us we couldn’t take the 2 liter to the empty dining room with no service we would’ve just paid the 1.50 extra for the soda."
Cafe • Coffee • American • Sandwiches
