"On the evening of October 12th, 2024, my husband ordered a Chicken Philly sub from Simonas Pizzeria. To my shock and dismay, when I took a bite, I found a bread clip lodged inside the sandwich. I couldn’t believe it—how could something like that happen? Clearly, my meal was contaminated! Unfortunately, the restaurant was closed at that time, leaving me with no one to address my concerns. Later, I was surprised to learn that they are closed on Sundays. As I was just visiting the area and about to embark on a three-hour drive back home, I felt it necessary to contact management about the issue. I spoke with Orlyn, the manager, who asked me what I expected them to do to resolve the situation and if I had any evidence to support my claim. He mentioned that he would need to discuss it with his supervisor, and he also pointed out that they had been busy that Saturday evening, which might explain how the bread clip ended up in my food. Overall, this experience has been incredibly disappointing, and the customer service I received was nothing short of horrible. I believe the restaurant needs to seriously reassess its operations and approach to customer care, as the treatment I experienced was completely unacceptable."
