"Food is good, but customer service is horrible.I ordered from uber eats (ordered 3 items) and the restaurant forgot to pack one of the items. I called the restaurant to check and the guy who answered, said, oh yeah, its right here. Wait I am gonna patch u through to the manager After being on hold for 2 mins, he got back on the phone, said, in a very rude tone if I may add, ya its right here in front of me, I am gonna give you a refund for it I asked if they can send me the food, he said they don't do that, and that the only way to get the food is order again. Not once in that conversation did he say sorry for the mistake or anything. Very upsetting and disappointing behavior.I get that mistakes can happen, and I get that there are staffing issues due to which they might not be able to send my food, but there is a way of handling these things, and the way that person talked, it felt like I am inconveniencing him by not getting my food, that I paid for!Unbelievable!"
