"I spent 20 minutes in the drive-thru at the Ralston location tonight at 6:30 pm with my car running, only to be told at the window, "Can you give me a second? Our system's down." After that, the girl disappeared, leaving me waiting at the window to pay and receive my food. There were no updates or apologies from her or the manager, and I ended up sitting there for an extra 10 minutes with other cars. At the very least, someone should have come out to inform customers or temporarily closed the drive-thru until the issue was resolved. This experience reflects poorly on the food and beverage industry. Business owners often wonder why they struggle to attract customers, and this is a prime example. I never received an update or my food, so I left. There are plenty of other options nearby, including Jimmy John’s and Pepper Jax. People have better things to do than waste gas waiting to spend their money. A simple update would have made a huge difference. It shouldn’t be complicated—just take my money and hand over the food first. Clearly, the staff didn’t seem to care."
