Jersey Roll
Soho Sushi And Teppanyaki

Soho Sushi And Teppanyaki

1811 Douglas Blvd, 95661, Roseville, United States

Asian • Sushi • Casual • Japanese


"I feel compelled to share a very strange and uncomfortable experience I had with this restaurant. I work in hospitality and just experienced one of the worst customer service moments I’ve ever witnessed. Dave, the host who greeted me when I walked in, was extremely abrupt, rude and snappy to me for just asking if there was a table available for 7 people. I understand it was a walk in and last minute, but being told “No. we aren’t taking you” without any context or even a simple polite greeting is not customer service. “We aren’t taking you”?! How do you say that to a patron wanting to dine at your restaurant? Not even a warm welcome or a smile. I then asked when next available seating was and told “nope, not servicing you. We are closed” when the restaurant was clearly open. After I looked around he said “we stopped seating at 7:30” (it was 7:40) with a very stern and negative delivery. I don’t get it, all I did was walk in and ask if there was anything available for my family and kids and received one of the coldest responses I’ve ever experienced. Dave is not an example of customer service, nor should he be representing this restaurant and its brand. I hope someone is able to give him this feedback so he can learn from this as we all have “those moments” or bad days, but this is just something I can’t stomach for not being addressed. Especially with a restaurant that has such great reviews and ratings. I hope management can give him this constructive feedback so he doesn’t degrade or make people feel so unappreciated just for wanting to be patrons at an establishment that has the online ratings it does. Unacceptable, unprofessional and discourteous. Best of luck to his ability to simply be a better human. And hopefully just chalk it up to a “bad day” because we all have those moments. With much love and respect from a fellow hospitality worker Taylor."