"My usual experience at this restaurant is usually good, but unfortunately, this time was not the case. I waited in line at the window for about 8 minutes until the cars behind me started honking. I observed two employees chatting and folding things without acknowledging my presence or informing me of any delays. After waiting for about 10 minutes, I knocked on the window and the manager explained that they were prioritizing to-go orders. I found this to be rude and unprofessional, as I believe they should have been assisting drive-thru customers first. Upon receiving my food, I discovered that the bowl was not properly sealed and all the liquid had leaked out, causing a mess. Additionally, the chips were smashed by the weight of the leaking liquid. I decided to return everything and requested a refund. I did not receive an apology at any point during this interaction. The management's behavior was unacceptable and I will not be returning to this restaurant due to the poor customer service I experienced."
