"Disappointed! First off- we had to phone in our reservation because the website was not operating for New Year’s Day, staff told us it should be- tried again and couldn’t- made our reservation with a staff member and when we arrived they had no reservation for us- fortunately the place was pretty empty on January 1st. .We were the only ones in the dining room- our waitress was very kind. Climate in the room was cold and when we asked to adjust- they did. It took a long time to get our food, basically burgers all around for our group of 5, burgers were over cooked, cold and dry, French fries were cold, Chicago beef sandwich was dried out overcooked and cold. Wedding soup was good and smoking hot- probably previously made and microwaved. I’m sad the chart house is loosing its good reputation of quality food and service- the fact that it was a holiday afternoon should not be an excuse."
