"The first time we dined there, the food was fantastic. Since we live just down the street, it was always fresh when we picked it up. But with every order, the food has looked and tasted less appealing. We're usually disappointed with our meals, but we kept hoping to support the business.
On our last visit, we ordered tacos with just cheese and chicken along with a taco salad. By the time we got home—only a short drive from 39th Street to 34th—the chips were cold, the taco salad resembled a mess, and the tacos were completely incorrect. If it had been our first experience, we might not have made such a fuss, but we decided to return the food and request a refund since it was inedible.
When I called to explain the issue and ask for a refund, the man who answered hung up on me. I tried calling back, and a woman explained that he spoke very little English, which is why he disconnected the call. While I understand language barriers, it would have been more appropriate for him to transfer the call to someone who could assist. It felt quite rude.
We've made multiple attempts to support this restaurant, but after this experience, we won’t be going back. The food has consistently been sloppy and disappointing."
Kids Chicken Nuggets And Fries
