Kids Kraft Macaroni And Cheese
Chili's Grill

Chili's Grill

2855 Main St, 06033, Glastonbury, United States

Mexican • American • Fast Food • North American


"I used to be a regular at the takeout section of this restaurant. Most of the time, the food was decent for $11, making it a convenient alternative to fast food. However, in my recent visits, I encountered several issues with my orders. The final straw was when I received a meal that was raw in the middle, accompanied by a bun soaked in grease and lettuce scattered throughout the container. I also ordered a side of mac and cheese for around $6, but I received barely three teaspoons of it, and it wasn't even lukewarm. Given that the meal was only $11, I called the restaurant as soon as I opened the takeout bag at home to request a replacement later in the week. It wasn't a huge issue, just a disappointing meal that ended up in the trash. During that call, the staff assured me it wouldn't be a problem. Fast forward to three days ago when I called to follow up on the replacement meal. I was met by a disgruntled older gentleman who made snide remarks about their policy on callback meals. I tried to explain my situation, as I had just been informed about the replacement policy days earlier. When I suggested that a refund would be acceptable since I planned to return, he became even more aggressive, insisting that I couldn't use my Apple Tap card for the refund. I was taken aback, especially since he identified himself as the general manager. My frustration grew when he actually told me never to come back and hung up on me. Now, when I try to call back for my $17 refund, it's evident that he instructed the staff to keep me on hold. I've tried calling four times, totaling over 15 minutes without any response. This entire experience has been unprofessional and extremely frustrating. While the takeout staff is usually great, the kitchen's quality seems inconsistent, and I've never dealt with someone so unfriendly and confrontational—especially someone in a management position. I love Chili's and am happy to take my business elsewhere. I just felt compelled to share this experience, as it really has affected me."

Chili's

Chili's

2620 Sepulveda Boulevard, Manhattan Beach, 90266, United States Of America

Casual • Salads • Tex-mex • American


"I really love this location, its actually a 5 star review however due to the lack of the staff helping a new employee i had to give it 3 stars. The staff is always happy and quick to help. We came in and sat at the bar to watch the game. We where greeted by the bartender who told us it was his first day. We ordered our drinks and he took our order. Nothing to crazy, just an appetizer which was delicious! The eggrolls are smaller than before but then again we should control out portion control so I was satisfied with the change in sizing. It became to get busy as we the evening progressed, I noticed the bartender was bartending alone. Another bartender wearing a Dodger's jersey came just to check on him but he didn't help him get the drinks out and seeing how busy it was, he just stood there and watched the game, did not lift a finger. I felt bad for the guy because at t his point he was backed up. I ordered a drink and he had forgotten because he was really busy. I just feel like if someone is training they should help them when it gets busy. There was server bringing out chips and salsa however he was asking if we ordered it, we told him no. Next thing he was serving everyone at the bar with chips and salsa. had he mentioned it was complimentary we would had accepted it, Anyway, Kudos to the new bartender and shame on the guy supervising him and not giving him a hand. This is the type of behavior that makes a new employee not want to return to work."

Casa Olé

Casa Olé

John Ben Shepperd Parkway Boulevard, Odessa, 79762, United States Of America

Cheese • Mexican • Tex-mex • Vegetarian


"We came for lunch my mom, me, 7 kids from 6 to 16. We were hungry and the kids were really good (not always the case). The place was mostly empty, and our waitress got our drinks and chips with salsas pretty quick. Then eventually she came back and got our food order. We ordered 2 spinach enchiladas, beef enchiladas, kids cheese enchiladas and cheese quesadillas, and a chicken quesadilla. All on the menu, no changes or modifications. 30 minutes later, we got 3 kids plates. 5 minutes after that, the other 2 kids plates. 5 minutes later, the spinach enchiladas and chicken quesadilla. After everyone had eaten, we asked about the beef enchiladas she went to check on them. In the meantime, the people who were sat behind us got their 2 plates of beef enchiladas and ate them while we waited. Another table came in after us, ordered after us, and was finished before we got food. The food, when it came, was not good. Enchiladas were just hard flour tortillas rolled around dry filling with a little warm sauce on top. The spinach filling was very flavorful, but not warm and not much of it. The beans tasted like they were blended with canned chili not terrible, but weird. The fries that came with kid meals were hard, very small, and there weren't many. And the beef enchiladas, when they came, were salty and very spicy with dry meat. AND there was hair in my rice.We used to LOVE this place and the green dip is still so good but we paid $85 for an extremely disappointing meal."