"Friendly but clueless service. Our waitress was nice but not very smart in terms of process. A couple examples to factor for yourself: After waiting ten minutes for our water and sodas, she shows up at our table tells me she accidentally gave my water away. No big deal, except she didn?t go get it then. We watched her get two more trays of drinks, delivery them to other tables, take multiple orders and finally bring me my water another 10 12 minutes later. We ordered our food along with sides like salad that should have come earlier than the food. We inquired if we could have our salad and soups before the food, she said yes. She then brought my wife her salad and soup but not mine. I asked for my soup to which she told me mine had already been served and was in my plate so she didn?t bring it, of course, that means part of my dinner was sitting on a pass getting cold along with my soup. Our dinner finally came. My soup was cold and congealed. I had asked for no cheese on top of the bake potato soup given cheese dislike. She never mentioned although I can blame the menu too that unlike the menu the soup was not cream but cheese based as well. I would not have ordered it. I had to snare her five minutes later when she finally came by to ask for a spoon. She seemed annoyed with with request, but really, should I use the fork for soup. I never got my other side ordered and included with my meal. She came back to ask if we needed condiments or things after we had had our food for fifteen minutes. Not so useful. Because things were so slow, we finished up and went with the kids to target while the wife settled the check. The waitress arrived, realized she brought her the wrong check, crushed it up. Did she bring the correct one right back? Of course not. My wife said she watched her run off, go clean two other tables, make passes to some other tables then only when my wife was able to snare her to request, again, the proper check as she had obviously immediately forgot about getting it. We were not demanding and of the no worries category, but all the waiting, the non sensible delivery of items, watching the waitress not solve her mistakes and focusing on other lower priority items, cold congealed food and missing items add up to a terrible experience, After previous good experience, I rate this one a total bummer. Someone in management needs to ensure that staff and I understand they are hard to find are properly trained as it?s cleAr that common sense isn?t Automatic. P.s. avoid the Steiner bock fish and chips. They have like two gallons of undercooked batter on them. I love fish and chips, these were terrible. I ate one of three pieces and didn?t take he rest home for the dogs"
