"This review is based solely on customer service and the manager that works at WTR. So were staying at this property and the front desk recommended this pool party as we’re celebrating a birthday. We go today in the morning to get information and reserve a cabana, we meet with a fast talker super nice sold us quick and efficient and we advised we would be coming back as it was 11 am. We advised that someone in our party has a picture of passport but also has a legal immigration document stating he’s legal to be here and it’s been used to Fly in the United States and for ID purposes as it was issued by immigration, he stated if it’s a legal document there shouldn’t be an issue. So we paid came back with our party and as we’re walking in the security states to my colleague that he has high top shoes and that’s not part of the dress code as well as he was wearing a hat that had a basket ball team logo and stated jerseys weren’t allowed. My colleague went back to the room and changed as he comes back , they then state they can’t take the legal document issued by immigration as there a private establishment and don’t accept it. Now we ask to speak to the manager and he comes out with no emotion or regard with the miss communication fromThe fellow employees. My friend gives his hand out as a sign of respect and starts the conversation and you could tell he didn’t want to even shake his hand nor have a conversation with our group. Very rude but most importantly non empathetic at all and concerning that a business is being ran without knowledge what a proper legal document in the US is and alarming how he treated our group. None the less we would never go to this establishment and if it’s not already affecting the numbers for this establishment, I wouldn’t believe this was the first time the manager treated someone like this. Right now your still in business but running establishment like this will eventually run down what’s most important which is the customer. Good luck WTR"
