"We ordered appetizers and entrées, and they arrived promptly. Although McGrath is primarily known for its seafood, I decided to try the baby back ribs. Unfortunately, the first bite was tough and dry, almost as if it had been microwaved. I couldn't continue eating and sent the dish back, as I simply didn't want it.
The manager and the waitress came to address my complaint, insisting that the ribs were tender elsewhere in the restaurant. The manager even demonstrated by pulling some meat off the bone, but since it was a half-order, it didn't amount to much. This approach felt quite absurd; I wouldn’t have taken a bite of food handed to me after rejecting the meal. Rather than arguing with a customer, the manager should have simply offered a refund without hesitation.
In the end, I spent over $95 for a meal that I didn't enjoy. I doubt I'll return."
