"The three star rating has nothing to do with the wait staff or food. It has to do with the poor attitudes of the very young hostesses. We decided to treat our son and his family from out of town to a nice steak dinner. Something we do once a month. When we first walked in the hostesses standing around up front did not acknowledge us at all. The ladies were too involved with their own conversations. One was on her phone not paying attention to anything. My son cleared his throat to get their attention. Even after getting their attention we were not greeted with a simple hello, welcome to Texas Road House, or anything. They seemed irritated we walked in. What was more confusing was the party of three in front of us. They were rushed to a table that was big enough to accommodate 12 people? We heard them tell the young lady that that was too big of a table for their needs. She looked irritated and went back and talked to the ladies that seemed to be hostesses. Instead of giving us that table, which would’ve easily accommodated our party of eight, we waited. The young lady seated the people in front of us, to once again, a table too big for their party size. We even heard the people tell her that they were willing to wait for a smaller size table. We got the impression customers were being seating anywhere there was an opening. Not taking into consideration the actual party size. We got the feeling the young ladies were too much in a hurry to get back to their private conversations. Besides the horrible hostessing we received that night, the food was wonderful and our waitress was outstanding. When we were leaving the restaurant, we again experienced something unpleasant. It looked as though there was two waitresses and hostesses all congregating in the front of the restaurant talking. It seemed like two were arguing or something was going on. Again, we were trying to walk through to leave and they were caught up in their personal conversations blocking the entrance of the restaurant. We witnessed an elderly lady almost catching the door in her face because two of the staff that were talking to the hostesses left with attitudes, not holding the door for the customers. Our son stepped in on time, stopping the door from hitting the other customer in the face. We all decided to come back for lunch the next day. To see if the same thing would happen because this is our go to restaurant. Well what a big difference! The hostess was older, friendly, and looked us in the eyes and greeted us with a big smile. Was very welcoming. And of course again the food was great and the waitresses were wonderful. Management really needs to clean house and pay attention with their hostesses. Maybe put adults up there because that evening was ridiculous. Not professional at all. If y’all can do a great job hiring waitresses and kitchen staff I’m sure you can do the same choosing better hostesses. Update: y’all notice the manager never made a comment about my review. This tells customers complaints are not taken seriously. They should use criticism to help improve the restaurant not ignore it."
