"The atmosphere inside the restaurant was very inviting and cozy. While we waited for our meal, I remarked that this place reminded me of what Bennigan's could have been. The staff remained just as friendly in person. At one point, a waiter even sat down to have his own meal but still made it a point to check on us.
Our food arrived rather quickly, about 15 minutes after we placed our order. The bag included a ticket confirming our order: a taco salad without olives, ranch and salsa on the side, and tilapia with steamed broccoli and corn, along with tartar sauce. However, when we reached home, I realized that my taco salad had been swapped with a pork roast served with macaroni and cheese and corn. What a major letdown! If there were an anti-taco salad, that would be it.
I called the restaurant to find out what had happened. They stated they would look into the mix-up, which I assumed was due to them having an extra taco salad recorded. It was too far for me to return before closing time, so they initially offered me a credit for a free meal on my next visit. I appreciated the offer, but later they informed me after consulting the manager that they couldn't offer a free meal instead, they would credit my card for the cost of the taco salad.
On a brighter note, my wife's tilapia was fantastic! It was cooked perfectly with a delightful char on the outside. I tried to create a sandwich using the pork, adding some onions and jalapeños along with one of the rolls they provided. Overall, the experience was quite disappointing, especially given the excellent customer service and the friendly atmosphere of the restaurant.
It felt like hitting a home run only to pull a hamstring while rounding the bases. Having worked in the service industry for years, I know that mistakes can happen. There were countless nights when I woke up in a panic, realizing I had forgotten to deliver something a customer had ordered. I can only imagine how disheartening it was for the well-meaning staff who mistakenly served a pork roast instead of my taco salad. Just a little advice – always double-check your order before you leave!"
