"Called 12/29/23 4:45 pm to order a large pizza wings with celery. New hire Michael was very pleasant however, he needed assistance placing my special request of plain wings. I was read back my order and given a cash total and told 30 45 minutes. An hour later my order isnt here so I call in asking where my order is Michael says he needs his manager to look into it ..im put on hold. A Bryan who Said he was the acting manager came to the phone he said he would track down my order and place me on hold for 4 minutes .. he then came back to the phone Asking me if I was sure I called that location to which I replied yes and asked him to ask Michael who took my order, if he recalled me. .... Sadly, Bryan said he would not engage him in our call. I told Bryan I thought that would solve any questions on whether I had indeed called there (since Bryan was adamant at thar moment that I had not). I became frustrated and asked his name to which he snapped B R Y A N FOR YOUR RECORD. all this is on a recorded line as I 'm a business owner and called from my office After he gave me his name he tells me he was putting me on hold for his manager. Another 4 minutes and a Kristen is now on the phone. She asks Michael he remembered my order but had no idea where it was She offered no expedite on re deliver ... no apology for B R Y A N and his demeanor or the hour and twenty minutes I 'd now waited for nothing. Do yourself a favor and order Domino 's or Pizza Hutt ...heck, I bet Little Caesars has better customer service at this point."
