"I used to be a constant/habitual customer/habitual. This place has fallen. I began calling at 8:07pm attempting to place an order. Began making the 10 minute drive while continuing to call. Someone picks up and never takes my order. I remain on the phone while walking thru the door. It is at this point that someone hangs up. As I approach the counter and voice my displeasure one of the cooks interjects and says that wouldn't happen. When asked when they stop taking phone orders, the cashier looks at the time and says 8:45 pm. I had 20 calls placed from 8:07 8:43. The manager comes out and attempts to addresses the issue with me. He gets high marks for professionalism and demeanor, but, low marks on correcting the issue, repairing employee deficiencies, repairing customer confidence, and a resolution with customer satisfaction. Definitely a rating of 1."
