"One of the worst experiences I’ve ever had in a restaurant. I came to visit my sister who I haven’t seen in eight years. We met at Don Chuy‘s. As soon as we walked in the door they saw my sister with her service dog and immediately told her that she cannot bring the dog in, when my sister told them that the dog was a service dog, they basically said she was lying and demanded we show them paperwork. Even though my sister does have paperwork she refuses to show them because this is against Her rights. And she knows the law. Unfortunately, the owners of this restaurant do not know the law. I suggest they read up on it. You cannot ask for paperwork! You are legally only allowed to ask two questions. If the dog is a service dog and what service they perform, that is it. You can do a simple Google search to find the information. Then the owner came over and told us he would allow it “ this time”. I wish we would’ve just left because this whole situation was embarrassing and uncomfortable and of course the service was horrible. They took forever to come over and even bring us water then another 20 minutes for them to come over and take our order and after they brought the food they never checked on us. Then after we were done eating, another 20 minutes waiting for them to bring the check. The whole time we were there the owner sat at a table with possibly family or friends, I’m not sure which, but they stared at us and talked about us the entire time. One of the people at the table kept pointing over at us, ruined my whole time with my sister. The food was not good at all, some of the worst Mexican food I’ve ever had and I wish we would have left and not eaten here at all. I’ve been in the restaurant business for over 30 years and I tip 30%. The server really lost out on that one. All he had to do was just be the slightest bit kind. This was a clear case of discrimination. Definitely won’t be back, obviously, and thinking about contacting a lawyer. You better go and read the law before you get sued and lose your restaurant."
