"WORST CUSTOMER SERVICE EVER.I used by come here everyday as I work nearby and I always order the same thing, 2 burritos. I get them almost plain, naturally with good customer service you eventually memorize the order after coming so many times.I call in my order for pick up as usual and as I get back to work on my lunch break to eat, I realize they gave me the wrong type of chicken. Although not specified I’ve never had to specify before and never had an issue before. I call back to see if I can get them remade, I get an attitude saying she asked me what kind of chicken I wanted even though she did not.The young lady states I would have to pay for my full order to get them remade, Can I bring them back for a refund? NO. Since I took my food out of the store for less than 10 minutes I could not receive a refund.Messed up order, waste of lunch break, waste of money, waste of time. As someone who works in customer service I am shocked for this situation to be handled this way.This restaurant rather had me pay $10 to get my food instead now they are loosing on hundreds of possible dollars because of this one awfully handled situation I refuse to comeback and will not recommend this place to others. Such a shame as I try to support small local owned business, easily could’ve gone to McDonalds, Dominós, Dunkin etc, next time just going to the pizzeria next door SMH."
