"EXCELLENT lobster rolls, great location, but very RUDE and hapless staff! I ordered a lobster roll and a crab roll with my girlfriend for takeout the first time, everything went smoothly and we were on our way. The lobster roll was so good that I returned for a sampler, but was told rather bluntly that I could not pay with my card because something is wrong with their payment terminal. I was told to withdraw money next door. Due to huge commissions, I did not want to do that, so I asked for another lobster roll instead and asked again if maybe I could pay with my card. This time, the man who took my order looked at the machine and said (rather reluctantly that I could very strange… Half an hour goes by and I return to buy a beer, but the same man tells me “sorry we are closing in 15 minutes, I can’t sell you beer”. What gives? There was a couple waiting in line behind me and he seemed to serve them just fine. I suspect that the treatment I got is the result of me not having tipped when ordering the first time. Shame! There is no expectation to tip when ordering takeout.EDIT: thank you Tracy for your reply. I will increase my rating by a star for your handling of the situation! Can’t award more for the food, as it’s already the best lobster roll I have ever had : (love the abundant claw meat!"
