"I've been a regular at this restaurant for years, but it has recently changed for the worse. I ordered chocolate chip pancakes, bacon, and eggs, but the pancakes tasted like just flour, the bacon was burnt, and the eggs were undercooked. When I brought it to the attention of the management, they wouldn't listen and simply said there were no refunds. I didn't even want my money back; I just wanted a proper breakfast. The service has really declined."