"The service at this place was completely UNACCEPTABLE. This is a long review, but trust me...you need to read it. We ordered through grubhub. The estimated arrival time was 60 minutes. We called after 90 minutes had passed and the woman on the phone was extremely rude. She rambled on about how she had been making deliveries all day and was on her way soon with the order saying it would be another 20 minutes. I then asked her if we would get a discount for the wait. She said, Yea, that 's not going to happen. I 'm telling you I 'm on my way. I asked if she could put a manager on the phone while she left to do the delivery. She responded, Thanks for the attitude. I am. Then said the food was not late because they aren 't domino 's. It was late by our standards she said, but not by theirs. I called grubhub to ask if I could leave a rating on their site for the restaurant. The customer service rep APOLOGIZED for this woman 's atrocious behavior. She did not apologize for our inconvenience, but Cory from grubhub did. Then, the food finally arrived over 2 full hours after we ordered it. The soup had spilled all over the bag completely soaking the three orders of orange chicken and rice. She offered me 20 dollars off our next order. I said I would like a 20 dollar refund, not 20 dollars off our next order. She throws her hands up and scoffs saying she doesn 't carry that kind of money around because she is a female, delivering in Seattle. And says, What do you want from me? I 'm trying to work with you here. And I said, very politely, that I know I had clearly been frustrated on the phone with her, but there was no need to be so disrespectful. She then goes on to argue with me, saying I was condescending first. Anyway, I said I would like a full refund, because the condition the food arrived in was just not acceptable. I would never order food from this place again. Absolutely ridiculous. There was absolutely no apology for the inconvenience, no customer service what so ever. I called grubhub myself to get the refund because I didn 't trust that this woman would take care of it. Oh and we did order Domino 's after. 30 minutes later, we had a hot fresh pizza at the door, delivered by a charming older gentleman who made small talk about the weather."
