"ABSOLUTELY THE WORST RESTAURANT IN JACKSONVILLE!!!!!!!!!!!! SANITATION GRADE 86 I don’t usually leave reviews unless they are good ones but after seeing the review made by a Selina Masale from the same night my family and I were there I have to leave this one star review. The response to Selina’s review was quite obvious it was meant for my party not hers but I thought it interesting that they too had such a similar experience as we did. This will be a lengthy review as we had a very lengthy experience. We arrived at 7 and were seated at 7:40ish, I say seated but the manager told us our tables were ready and pointed us to the back door to go seat ourselves… we placed our order and waited. The server did the bare minimum for us, we waited 30 minutes for refills on our drinks, never checked on us or asked if we needed anything. Ignored us more than anything. At that point we should have left but we had 3 small children who were very hungry and just wanted to get our food so we could eat and get the kids home to bed. When we finally got our food after 9:00(over an hour after placing the order everything was cold. We were also sitting outside in the dark with ZERO lighting having to use our phones flash lights to see the food. Again we should have just left but we were starving at this point and just ate what they served us. The last straw was the server bringing us our bills which she got wrong then telling me mine was going to be charged more and snatching it away from me. I asked to speak to the manager (what a joke . She was full of excuses and attitude telling me it was my fault for coming there to eat. No sincere apologies just rude remarks. She did give us a whopping 25% off of our tickets only after telling us we were warned that they were short staffed. Being short staffed wasn’t the problem, the treatment was the problem. If you don’t have the staff to serve X amount of people then tell them we can’t accommodate your party tonight and we would have gone elsewhere. But they decided to serve us attitude all night instead. From the moment we walked in the door we didn’t feel welcomed but decided to stay being we had family from PA in town who wanted a outdoor dining experience by the water(as we all know this is the only place in Jacksonville that has that The only thing this place has going for it is the view of the river, everything else looks like something from an apocalyptic movie. The building is falling apart, the weeds are overgrown, just gross. We’ve come here a hand full of times over the years and each time we come it’s worse. We will not be returning and will never recommend this place to anyone again, which they will state they are happy about instead of apologizing for their lack of knowing how to run a decent restaurant(as the manager so blatantly said in her response to Selina’s review “I’m glad you feel you would not come back, I don’t think we would like to have you again” any response to my review I sure will be full of attitude and only blaming us for coming rather than taking accountability for the actions of the employees. Terrible management, terrible service, terrible all around. If this isn’t enough to keep you from trying this place out, their sanitation grade is in the 80’s which I didn’t know this until my daughter pointed it out when we were leaving or that would have been enough for me NOT to stay and have to experience what we did. NEVER AGAIN!"
