"I 've always had great things to say about Bonchon, and over the years, have learned that the quality of Bonchon depends on the location. As a local I 've always been pleased to say the Woodbridge Bonchon is a great one. The food has always good and has held up since this establishment has turned into a take out only joint ever since the COVID lockdowns started years back. What 's earning them this review today is the stellar customer service the onsite manager was able to provide this evening.I placed a 6:35 online order and was on time at location for my 7:05 pick up time. I found at least six folks standing around the register, with no staff at the register and instead standing around the bar backs turned to the customers waiting. Eventually around 7:15 one of comes to bring out an order and I inquire about my order and am simply told it isn 't ready yet before she walks away to stand around the bar. I waited another 25 minutes with no food and spoke with a separate employee who informed me my receipt was lost and they 're making your order . Over an hour and a half after I originally placed my order, with me standing inside for 40 minutes, I 'm finally given my order by the first team member I spoke with who gave me my food with no apology or other remarks.To close out this long review... what happened next was the onsite manager spoke with me per my request, explained the situation to me, apologized to me, and compensated me adequately for my trouble. He actually cared about my experience and set to make it right and make me feel better. I didn 't catch his name but I 've seen him there for the 5+ years I 've been a frequent customer of Bonchon of Woodbridge and because of him I 'll continue to be a loyal customer. Thank you"
