"Long time customer of Joe 's. We stopped in for a family dinner 6:45pm on a Saturday 9/10/22. We were told there would be a wait on food we were okay with that. Our server is new and she had a party of ten next to our table. No problem, we understood. When the food did arrive, 2 out of 5 meals showed up, luckily they were for our children, but it took another 15 minutes to get the other 3 and we had to request silverware as we were never given any. I ordered a pot roast sandwich for myself and the kids version for my youngest. The pot roast was so dry that half of it was inedible due to being the consistency of beef jerky and they sent fries instead of the mash potatoes I ordered....I had to feed this to my toddler. The waitress came by and asked how the food was and I politely explained that the pot roast was super dry. The waitress then proceeded to tell me that she believed me and would comp the inedible meals if she could, but only managers could do that and she said, I can talk to my manager, but I highly doubt she will [discount the ticket], and then brought us our ticket without even attempting to have the manager come to our table and ran our card for payment. I feel bad for the waitress, but also, for $90.00 and ample waiting time, I expected much better food. I 'm sad to have to remove Joe 's from our night out rotation as it used to be some of the best food in town, but we won 't be coming back."
