"When I asked to substitute the drink for a frozen margarita, I was told it wasn't possible due to "differing distributions of alcohol" or some other excuse that made no sense. He then offered to rework my margarita into a Texas style. To our surprise, he took my drink to the bar, added a shot of Jack Daniels, and brought it back. At that point, it tasted even worse. Later, when the manager returned, we hadn’t touched the drink because it was so unpleasant. When I requested to have it removed from our bill, he just shook his head and said that wouldn’t happen. He then pointed out that other guests were enjoying their drinks, which I found incredibly frustrating. I reminded him that there was a time when the customer was always right, and that staff in the service industry would typically try to resolve an issue politely.
He walked away, leaving me empty-handed and uncertain about what would happen next. The poor waitress seemed very uncomfortable and upset about the situation; she later returned to take the drink away. To my astonishment, the manager came back with his phone and showed a video of us adding ice to the cup, attempting to blame us for the margarita being undrinkable. He conveniently omitted the part where everyone at our table tasted the drink and agreed it was awful. I told him twice that this blame game was petty and that all we wanted was for the drink to be taken off the bill. Thankfully, he did not charge us for it.
As we were leaving, another table nearby mentioned they also disliked their drinks. Remember, your customers keep your business afloat—please treat them with more respect.
Food: 5
Service: 1
Atmosphere: 1"
