"We 've been to A La Mode three times (once for a birthday party) and the first two times were amazing. The third time though I was really surprised (and disappointed) by the level of customer service. The shop has two walls in the front side rooms covered in toys, 60% of which are at eye level for the kids. We were there with a friend and our kids got down a few toys to look at and play with but the worker came in flustered at seeing the toys down and was passive aggressive to the boys which they didn 't pick up on (thankfully) but he seemed unreasonably stressed at the situation so maybe it was a rough day.He gruffly told the kids they needed to put everything back and said Yeah and we really shouldn 't be touching anything unless you 're buying it. and not in a nice way.......which if that is the policy then they really should haven 't the toys *right at the kids ' eye level* AND they should have a sign. The other mom and I helped bring the toys back to the shelf and he took the toys saying Ugh, I 'll just ugh TAKE them... Excuse me? What I would have appreciated is a more kid friendly and less condescending attitude even just Hey friends, we 're going to put all these toys back, who can help? It 's not hard to be nice...to CHILDREN...in an ice cream shop...full of toys."
