"For the first time since I moved to Napoleon, I had to call the restaurant after my food was delivered because my pizza was missing a topping. While this has happened before, this time it was a big deal as there were only two ingredients on the pizza and one was missing. When I spoke to the manager and explained the situation, her response was less than satisfactory. She offered to remake the pizza with the missing topping, but insisted on taking back the original one, or she could provide a $6 credit without even apologizing for the mistake.
The idea of not allowing my kids to eat the pizza in front of them because of a missing topping seemed unreasonable, so I accepted the credit. It was frustrating to receive a refund for something I had ordered but didn't get. It felt like I was giving Marcos $6 to hold onto until my next order.
There was no effort to correct the mistake, show appreciation for my loyalty, or make amends for the inconvenience. Due to the way I was treated, I will now think twice before ordering from Marcos again. It's disappointing that a situation I would have typically overlooked has now influenced my decision on future dining choices, even if it means saving $6."
