"I put through a Togo order online. I asked for the side of veggies to be cooked a bit extra and with no sauce. About 10 minutes after putting the online order through I get a call from Best Sushi Teriyaki saying that they canceled my order because they could not fulfill my request for the extra directions on the side of vegetables. I asked to keep the order, and to cook the veggies however they typically do. The woman on the phone said the order had already been terminated. This was very frustrating, and I expressed that a call in advance would have been appreciated. In a not kind manner, the woman said that I could reorder online if I want to. We instead sought dinner elsewhere with our family."