"Caution if booking for event: have a back up ready. We were initially so excited to hire the Terrene food truck for our wedding. They had lots of options for the menu and service style. After sending the quote, however, they did not follow up withcommunications. I reached out numerous times with questions, and they did not answer. I ended up signing the contract withoutanswers, since we wanted to work with them so much. I emailed right after, and they responded that someone would be in touch. Icalled the next week, and they verbally confirmed that we had the date, that we submitted the contract, and that someone wouldfollow up with us for details regarding payment and the answers to our original questions. After hearing nothing, I called andemailed them after a month, when they suddenly said our client file shows that you never submitted the contract and the date isno longer yours. We were absolutely blind-sided, especially considering we communicated twice after the contract was submitted. Whether due to clerical or technological error on their end, they dropped us 3 months before the wedding. I 'm not sure what wecould have done better, but I would recommend keeping contact with your other options until everything is paid, not just signedor confirmed."
