"I called the restaurant to inquire if the driver received the tip I left through the app. The employee I spoke to said she wasn't sure and would check. After being put on hold for a few minutes, she returned with a vague answer: she was trying to reach her manager, but she wasn’t available until later. When I explained the situation, she seemed indifferent, saying she might mention it to her manager. I asked if she wanted my contact information, but she initially hesitated before saying she would take it so the manager could call me. I declined.
Now, I have a delivery driver who is clearly upset with me, despite my tip, and knows where I live, along with a staff member who seems unconcerned about customer service. It feels like they are more worried about the driver than addressing this significant mistake. Moving forward, I will make sure my doors are locked and that my security cameras are on because who knows what could happen. Overall, it's evident that Jim's Razorback Pizza does not care about who they hire or how they treat their customers."
