"I recently had the pleasure of ordering from Wings Over Milwaukee, and despite a minor hiccup, the outstanding customer service and the delicious flavors have left me thoroughly impressed. Due to unforeseen circumstances, the regular delivery driver was unavailable, and the store had to utilize DoorDash for my order. While this resulted in a slightly longer wait time, the situation was handled with utmost professionalism. The DoorDasher was occupied with what I presumed to be other deliveries, causing a significant delay, and turning what should have been a 10 minute drive to my apartment into an hour of hopping around the east side. When the food finally arrived, the fries and wings had lost their crispiness, though I was delighted to find that the signature flavors I've come to enjoy were still intact. Understanding the importance of freshness and crispness, I shared my feedback with the team at Wings Over Milwaukee. To my surprise, the owner, Brian, personally reached out to me to address the issue. Brian not only apologized for the inconvenience but went above and beyond by providing a credit for my next purchase. This level of commitment to customer satisfaction is truly commendable. It's not every day that you encounter a business owner who takes the time to connect with customers and ensure they leave satisfied. I appreciate the prompt response, the acknowledgment of my concerns, and the proactive steps taken to make things right. Despite the initial delivery delay, the flavors of the food were spot-on, reaffirming my love for the quality offerings at Wings Over Milwaukee. I am genuinely impressed with the dedication of the staff and the owner to uphold the reputation of their establishment. Thank you, Wings Over Milwaukee, for turning a small inconvenience into a demonstration of exceptional customer service. I look forward to my next order and appreciate the genuine care you put into ensuring customer satisfaction. Best regards, Milan"
