Regular Cheese Cake
The Crab Barrack

The Crab Barrack

712 S Quintard Ave, Anniston, AL 36201, USA, United States

Coffee • Asiatic • Seafood • Seafood Boil


"I went to the restaurant at 1:30 p.m. in the afternoon. I looked at the menu which was handed to me with the lunch menu showing. I reviewed the menu and then I asked for the chicken fingers. I actually pointed to them on the menu but the waitress/managerwas standing on the other side of the bar at the register instead of standing in front of me while taking my order. I paid andthen I noticed I was charged $13 instead of $10. When I called it out and asked why since the price was $10, I was told thatthat was the lunch menu and it ends at 3:00 p.m.. given that it was only 1:30 p.m., I pointed that out and I was then told norefunds no exchanges. I was also told that despite it being lunch it is my responsibility to say I want the lunch portion. Ihave never been to this restaurant nor did I flip the menu over because I found exactly what I was looking for on the firstside. I understand the no refund no exchange policy when it is the customer's fault but I do not understand it when it is thethought of not only a waitress but the manager. It would seem to me if you have a strict policy of no refunds and no exchanges,you also bear some responsibility to make sure that you are not making assumptions about which item a customer is ordering ifyou have two possibilities. I had originally left a 20% tip which equaled $8. The difference and price of the items was $2.Thanks for saving me some money"