"I placed an order online at 8:05 PM on their website. The order was confirmed and said it would be ready at 8:45 PM. We arrived at 8:46 PM and all of the chairs were upside down on the tables and employees were standing there waiting to leave. Fine, I understand getting ready to close and there are no customers. Walked up to the counter and said I was there to pick up an order and one of the guys grabbed an open container of chips and I think he dumped it out for some reason. But there were two empty to go plates on the counter that obviously had previously held food and been dumped out. So I asked them whether they had dumped out our order thinking we weren't coming. Then they proceeded to tell me that they had been slammed 10 minutes prior and were very busy. Not sure what that had to do with my question, but then the other guy took the two empty used plates and put new chips in them. While the other guy was still telling me how busy they had just been, I said wait a minute he just put chips back in used containers. The guy with the used containers walked around the other side of the assembly line where I could not see. Then another guy comes from the other side of the assembly line with a container with some lettuce and half a serving of ground beef in it and he said we're out of ground beef. Mind you, I had ordered ground beef nachos, ground beef salad, and steak nachos. So I'm staring at the guy waiting for him to tell me that he's going to deal with the fact that they needed more ground beef because a customer is standing in front of him waiting to pick up a paid order, and he's just staring at me. I said well if that's all that you have, just cancel the order and give me a refund I guess. He said do you want me to cancel the whole order? Like what did he think I wanted to do? One of us can eat and the other ones won't? If we wanted something different, we would've ordered something different. So they canceled the order. Meanwhile, we drove almost 20 minutes to get there for nothing. No apologies or anything. I guess I should just be glad that I didn't have to deal with the fact that the guy was trying to pawn off dirty plates to me? We've never had an experience like that at this place. The employees involved were: a white male with red hair and a black male at the register and another white male with I believe brown hair that came to tell me they were out of ground beef. Price per person: $10–20 Service: 1"
